About the routeway

Optimum Skills are offering an exciting routeway into hospitality. This training opportunity with Optimum Skills involves learning how to deal with a range of customer service situations within the hospitality sector. This includes good and bad call handling, dealing with difficult customers, communication skills, complaint handling, and understanding principles of excellence in customer service. During the course, learners will look at different forms of hospitality establishments, different services offered in the industry, job roles and responsibilities, identifying sources of information on training and career opportunities, customer service and communication. Employment opportunities into a range of hospitality roles including; front of house, bar staff, housekeeping staff, and waiting and serving staff.


For more information about upcoming courses contact the team.

hospitality course barista skills

Gain Nationally Recognised Qualifications

  • Level 1 Award in Introduction to the Hospitality Industry

  • Level 2 Award in Food Safety in Manufacturing

  • Level 2 Award in Barista Skills

Hannah – Hospitality Short Course Learner

“I think that this learning experience has had a positive impact on me due to the fact that I now feel confident enough to put myself forward for interviews…”

Heading into Hospitality Routeway – September (Durham)

“I heard about the course through DurhamWorks, some skills I have learnt are how to listen better and how to make different types of coffee. I have enjoyed being around others and learning new things. This course will help me get a job by giving me the skills I need to work in a café. I would highly recommend this course to anyone who wants to be a barista…”

Heading into Hospitality Routeway – June (Durham)

“I have really enjoyed the course, the tutor was fantastic and super friendly if someone in the group was struggling she explained it really well. By achieving my food safety level 2 and barista skills I can now move on to opening my own business. This course has given me the confidence to be able to serve drinks to customers. I would definitely recommend this course to others as it gives you the qualifications to be able to secure a job in hospitality…”

Apply for Hospitality Routeway Course

Contact us today to find out what routeway opportunities we have in your area.