Optimum Skills are offering an exciting routeway into hospitality. This training opportunity with Optimum Skills involves learning how to deal with a range of customer service situations within the hospitality sector. This includes good and bad call handling, dealing with difficult customers, communication skills, complaint handling, and understanding principles of excellence in customer service. During the course, learners will look at different forms of hospitality establishments, different services offered in the industry, job roles and responsibilities, identifying sources of information on training and career opportunities, customer service and communication. Employment opportunities into a range of hospitality roles including; front of house, bar staff, housekeeping staff, and waiting and serving staff.