About the routeway

Optimum Skills are offering an exciting routeway into the customer service industry, which includes qualifications, knowledge and skill building that enables participants to progress into work. This 8-day training opportunity with Optimum Skills involves learning how to deal with a range of customer service situations. This includes good and bad call handling, dealing with difficult customers, communication skills both verbal and written, complaint handling, and understanding principles of excellence in customer service.

Gain Nationally Recognised Qualifications

  • Principles of Customer Service Level 1

  • Personal Development Skills Level 1

  • Mental Health Awareness Level 1

Apply for Customer Service Routeway Course

Contact us today to find out what routeway opportunities we have in your area.