Customer Service Level 2 HVHOS

Apprenticeship, Customer Service
Blackhall Colliery
Posted 2 months ago

Brief overview of the role

Working in a customer service role for a supplier and decorator of workwear, PPE, uniforms, corporate clothing, safety footwear and promotional clothing.

Vacancy description

Main duties:

  • Answering telephone enquiries
  • First point of contant for customers to the business
  • Replying to enquiries via email and website / social media
  • Supporting with invoice enquiries
  • Filing
  • Faxing
  • Emailing
  • Taking accurte messages

Working week: 37.5 hours per week, Monday to Friday, 9am – 5pm

Wage: £3.90 per hour

Expected apprenticeship duration: 15 months

Desired skills

  • Work as part of an efficient team and maintain fluid communication
  • Confident and capable of adapting to new situations
  • Good listening skills and can take instructions
  • Be able to deal with customers providing them with a good service

Personal qualities

  • A creative outlook
  • Capable of using your own initiative
  • A willingness to learn and develop your skills
  • Good attention to detail with a desire to produce work to a high standard
  • Determined and will see tasks through to completion

Future prospects

  • “For the right candidate who we can invest time and money in building them we would potentially be making them a permanent member of the team post-apprenticeship.”

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