Business Admin Apprenticeship – Spennymoor (SC1811)

Apprenticeship, Business Admin
Posted 1 week ago

Job Overview

You will be facilitating office organisation and communication by performing administrative duties and acting as a receptionist and filtering calls. You will be responsible for setting up customers on our new system and scheduling them for a collection. Taking calls from clients, dealing with new clients and offering them our services.

Responsibilities and Duties

  • You will provide complete and appropriate solutions for every customer that calls in about a service to boost top line revenue growth, customer acquisition levels and profitability.
  • Providing office support including customer and employee support
  • Keeping well-organised files and records of business activity
  • Keeping computer databases up to date
  • Interacting with clients either on the phone or in person
  • Answering phones and connecting calls to the proper department
  • Taking phone messages and passing them on
  • Following up on business communications, billing, and ordering
  • Communicating with materials suppliers and vendors
  • Invoicing
  • Making travel arrangements for employees
  • Learning about the company’s mission and available services
  • Educating clients about what services are available and how to purchase them
  • Building relationships with clients
  • Sending faxes and emails
  • Preparing documents by printing, copying, and binding
  • Assisting with minor technical support
  • Acting as a personal assistant to the management team
  • Scheduling appointments and events
  • Preparing meeting rooms by setting up chairs and getting refreshments
  • Participating in office meetings and taking meeting minutes
  • Giving feedback on office efficiency and suggesting possible improvements
  • Being ready for any other administrative tasks that are required

Qualifications, skills & Experience

  • GCSE – English & Maths (C or above)
  • You will need a good knowledge of MS Office.
  • Previous experience within an administrative role (desired).
  • You will need to be highly motivated.
  • You will need excellent communication skills.
  • Good office management skills.
  • Previous experience as a receptionist (desired)
  • Good organisation skills
  • Impeccable time keeping.
  • Good attention to detail skills.
  • Problem solving skills.
  • Able to multi-task.

Working Week: 35 hours per week

Wage: £4.15 per hour

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