Apprenticeship, Business Admin
Gateshead
Posted 3 months ago

You and your colleagues will be the customer-facing powerhouse of our business within your region with a portfolio of key clients and sites. This is a fantastic opportunity for the right candidate.

Duties will include:

  • Log calls/ jobs on the helpdesk ERP system
  • Allocating work orders to the reactive engineering team
  • Lacing product orders with the approved supply chain
  • Ensure all protocols, policies and procedures are met within the Helpdesk ERP system
  • Taking ownership for the PPM schedule & Reactive maintenance jobs
  • To ensure all tasks are completed in line with the associate KPI’s / SLA’s
  • To ensure 100% Portal compliance in line with individual client’s requirements
  • To ensure engineer / service reports are completed
  • Tracking jobs progress against pre-determined KPI’s including response times
  • Updating assets history from external work record sheets

 Regularly cleanse and refresh the electronic asset register to reflect the following:

  • Asset/plant replacement & equipment
  • Disposal details of assets/plant & equipment
  • Warranty details
  • Location of plant & equipment
  • Suppliers & installers details
  • To initially deal with front-line complaints and service-related issues arising from reactive and planned works – reports to line manager – log complaints, monitor and process toward remedial and resolved outcomes
  • To provide general administrative support including, filing, document distribution, word processing, spreadsheets, data-base services/maintenance, ERP reports

Desired skills

  • Good interpersonal skills
  • Excellent written and verbal communication skills
  • Excellent time management and organisational skills
  • Outstanding customer service skills
  • Working knowledge of Microsoft Office packages

Personal qualities

  • The ability to work independently and take initiative
  • Ability to work as an individual and as part of a team
  • A friendly and professional telephone manner
  • Strong attention to detail
  • Computer literate

Desired qualifications

  • Minimum of 4 A-C/9-4 GCSE grades including maths and English Language

Working Week:

  • To be discussed at interview stage.
  • Total hours per week: 37.00

Weekly Wage: £159.10

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