Apprenticeship, Business Admin
Posted 3 months ago

As a Tenancy Management Apprentice you’ll be responsible for the smooth running of tenancies, answering both landlord and tenant enquiries during tenancies. Also liaising with the lettings team to ensure smooth handovers between tenancies.

As a Tenancy Management Apprentice, you will:

  • Answer landlord and tenant queries
  • Process notices to vacate received from tenants
  • Deal with day-to-day tenancy management, arranging surveyors, additional pet requests, providing statements and make other changes to the AST etc.
  • Create and serve Section 8s & Section 21s when required
  • Keep landlords and tenants updated with progress at regular intervals and accurately record all details on internal CRM system
  • Deal promptly and courteously with emails and phone calls from landlords and tenants
  • Support and assist both Tenancy Managers and Head of Tenancy Management
  • Liaise with council tax and utility companies when necessary
  • Provide references for tenants which have recently vacated a property
  • Create new tenancies on our internal system and manage the transfer of properties from other agents
  • Liaise with lettings / applications team to ensure smooth move in process for tenants
  • Operate an effective diary, ensuring all landlord and tenant enquires are booked in and time expectations are managed
  • Assist Inventory Clerks booking in appointments when required
  • Undertake general administration, including typing, filing, postage, ordering, answering calls, and taking messages
  • Ensure that the office is GDPR compliant and no files or other materials are visible to the public
  • Assist with maintenance requirements, organising contractors, and quotes
  • Organise CP12 / EICRs and EPCs and upsell to landlords
  • Be prepared to conduct accompanied viewings if required
  • Keep up to date with new legislation
  • Ensure paperwork is processed correctly (including landlord agreements and tenancy documentation including right to rent, smoke alarm documents and guarantor forms) when helping with applications

Desired skills

  • Previous experience is desirable however not required
  • Good communication skills

Personal qualities

  • Enthusiastic
  • Conscientious
  • Professional
  • Team player

Working week:

  • Days and shifts to be confirmed
  • Total hours per week: 37.50

Weekly wage: £161.25

Apply Online

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