An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers. This Level 5 apprenticeship is applicable to professional managers from all sectors – the private, public or third sector – and all sizes of organisation. It has been designed to provide access for as wide a range of individuals as possible. This includes individuals who are at the start of their career  as well as those who may already have developed practical but who wish to develop their theoretical understanding of management skills.

Training Programme

Operations/ departmental managers must have the following knowledge and skills. Understand operational management approaches and models. Understand business development tools, and approaches to continuous improvement. Understand operational business planning techniques, including how to manage resources, development of sales and marketing plans, setting targets and monitoring performance. Knowledge of management systems, processes and contingency planning. Understand how to initiate and manage change by identifying barriers and know how to overcome them. Understand data security and management, and the effective use of technology in an organisation. Understand approaches to risk management. Know how to set up and manage a project using relevant tools and techniques, and understand process management. How to manage budgets, and financial forecasting. Understand different leadership styles, how to lead multiple and remote teams and manage team leaders. Know how to motivate and improve performance, supporting people using coaching and mentoring approaches. Understand organisational cultures and diversity and their impact on leading and managing change. Know how to delegate effectively.

Typical Duration

30 Months




Workplace Assessments

Assessment Methods

This End-Point Assessment will be carried out by an independent assessment organisation and will comprise:

  1. Knowledge Test – A structured series of questions designed to assess the apprentice’s knowledge.
  2. Structured Competency Based Interview – A structured series of questions to assess the apprentice’s knowledge and the application of this knowledge.
  3. Assessment of Portfolio of Evidence – This will comprise a collection of evidence that demonstrates the apprentice’s ability to apply and demonstrate management and leadership concepts.
  4. Presentation of Work Based Project with Q&A Session – The work-based project will demonstrate the apprentice’s ability to apply their skills, knowledge and behaviours in a real business context.
  5. Professional Discussion Relating to CPD Activity – The apprentice will provide evidence of any additional learning/CPD undertaken during the apprenticeship.

Job Sectors

  • Quality management
  • Facilities management
  • Personnel management
  • Marketing management
  • Project management
  • Business management
  • Environment and water management
  • Accountancy management