Recently there has been increasing number of jobs whose principal activity will be using IT to support their organisations’ customers, people and processes. Research highlighted that: IT user skills are required for over 72% of job roles; Over 90% of new posts specifically require IT user skills; One in ten employers consider there are skills gaps in the skills of their IT Users, particularly at level 3; The need for increased security and data protection remain one of the key drivers for up-skilling the workforce. This framework provides the apprentice with the competence, skills and knowledge to work effectively and efficiently with IT systems, communication and productivity tools and software applications. This includes the creation and amendment of many types of formatted information including documents, diagrams, spreadsheets and presentations. It also includes maintaining simple websites, using the internet to find and exchange information and using social media to disseminate information. This IT Application Specialist framework should be used only where it is clearly capable of providing complete coverage of the Apprentice’s role.


12 Months




Workplace Assessments


Apprentices will achieve a practical and theory-based (or ‘combined’) qualification:

  • Diploma for IT Users (ITQ) (RQF)
  • Diploma in ICT Open Systems and Enterprise (ITQ)
  • Diploma in IT User Skills
  • Diploma in IT User Skills (ITQ)

Job Sectors

  • IT consultancy (business and technical)
  • IT sales
  • Multimedia programming
  • Systems/network management
  • Technical support