Business administrators need a broad range of skills to work efficiently and to help increase business productivity. Skills shortages identified by organisations include a lack of office and administration skills, customer-handling skills, technical and practical skills, oral communication skills and IT skills. This apprenticeship builds on the success of its predecessor by using employer led, up to date, flexible qualifications which meet the changing skills needs of employers. It builds in softer-skills such as communication, team working, interpersonal skills and the ability to reflect on personal learning. It also ensure that the qualification is more Business focused by including many more business specific units. Tasks undertaken by apprentices will vary depending on the level and sector in which they are employed. Tasks may include producing business documents, contributing to the organisation of events, developing and delivering presentations, providing reception services, using and maintaining office equipment, providing administrative support for meetings, using a variety of software packages, analysing and presenting business documents and managing projects.

Training Programme

Business administrators should have knowledge and skills in: Making and receiving telephone calls; Helping with the organisation of meetings and events; Dealing with travel requests; Handling mail; Record keeping and using electronic message systems and office equipment; Taking notes; Arranging travel and meetings; Welcoming visitors; Filing and maintaining records; Proof reading; Transcribing notes and dictation; Answering letters; Dealing with internal and external correspondence; Organising meetings and events; Producing documents; Managing resources; Managing office equipment; Managing information.


12 Months




Workplace Assessments

Assessment Methods

  • Multi-Choice Test (20%)
  • Portfolio-based Interview (40%)
  • Project/Improvement Presentation (40%)

Job Sectors

  • Administration
  • Office Support
  • Information and communications
  • Secretary