Apprenticeship Pathways

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.

The primary role of a digital marketer is to define, design, build and implement digital campaigns across a variety of online and social media platforms to drive customer acquisition, customer engagement and customer retention.

Business administrators need a broad range of skills to work efficiently and to help increase business productivity. Tasks undertaken by apprentices will vary depending on the level and sector in which they are employed.

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector.

Recently there has been increasing number of jobs whose principal activity will be using IT to support their organisations’ customers, people and processes.

This framework is designed to develop knowledge and skills relating to the Children & Young People’s Workforce (i.e. those working with children aged 0-19, primarily within Early Learning & Childcare; Children’s Social Care; Residential Childcare).

The primary role of a Property Maintenance Operative is to optimise property condition and quality and to ensure the building is kept in a safe working condition.

The occupation involves carrying out skilled work, primarily using timber products, either on a construction site, or in a workshop, creating and installing building components.

Bricklaying is a core function within the construction sector, particularly the house building sector. Bricklayers lay bricks, blocks and other types of building components in mortar to construct and repair walls, foundations, partitions, arches and other structures.

Butchery is a highly skilled profession steeped in tradition, apprentices will display understanding about a range of meat species and the various techniques needed to process and/or produce products.

A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centers, banqueting venues, hotels or contract caterers.

A team leader / supervisor is a first line management role, with operational / project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals.

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner.

Warehouse Operatives work in a variety of warehouse environments. Work activities include taking deliveries, checking for damaged/missing items, storing goods, moving stock by various methods, picking/packing orders, loading goods for dispatch, maintaining stock records and documentation, and cleaning.

The Performing Manufacturing Operations Level 2 pathway focuses on training apprentices to operate effectively in a manufacturing environment.  Typical job roles include assembly operations of electrical and electronic products, vehicles, aerospace, marine, metal goods and production of moulded products.

Facility Services is a profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process and technology. Facilities management includes such diverse disciplines as: Health and safety, Fire safety, Security, Maintenance, Cleaning, Grounds maintenance, Caretakers.

A recruitment resourcer may be employed in any organisation that requires a recruitment function. Their role is to identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief and provide resourcing support to the recruitment function.

Predominantly employed within the recruitment sector, the recruitment consultant’s role is to identify and secure job opportunities within client organisations. They attract candidates and successfully place them in those jobs in return for a fee.

The main purpose of a retailer is to assist customers when they purchase products and services, which requires a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments, for example, using a till.

Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence. The role is dynamic and in one day can involve a variety of different functions.

Retail managers are responsible for delivering sales targets and a positive experience to customers that will encourage repeat custom and loyalty to the brand / business. It is a diverse role that includes leading and developing a team to achieve business objectives and work with a wide range of people, requiring excellent communication skills.