Business Support

Optimum Skills Customer Service Apprenticeship

Customer Service Level 2

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.

Digital Marketing Apprenticeship

Digital Marketing Level 3

The primary role of a digital marketer is to define, design, build and implement digital campaigns across a variety of online and social media platforms to drive customer acquisition, customer engagement and customer retention.

Business Admin Apprenticeship

Business Administration Level 2

Business administrators need a broad range of skills to work efficiently and to help increase business productivity. Tasks undertaken by apprentices will vary depending on the level and sector in which they are employed.

Business Admin Apprenticeship

Business Administration Level 3

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector.

IT Apprenticeship

IT Application Specialist Level 2

Recently there has been increasing number of jobs whose principal activity will be using IT to support their organisations’ customers, people and processes.


Childcare Apprenticeship

Children and Young People's Workforce Level 2

This framework is designed to develop knowledge and skills relating to the Children & Young People’s Workforce (i.e. those working with children aged 0-19, primarily within Early Learning & Childcare; Children’s Social Care; Residential Childcare).


Property Maintenance Operative Apprenticeship

Property / Maintenance Operative Level 2

The primary role of a Property Maintenance Operative is to optimise property condition and quality and to ensure the building is kept in a safe working condition.

Joinery Optimum Skills

Joinery Level 2

The occupation involves carrying out skilled work, primarily using timber products, either on a construction site, or in a workshop, creating and installing building components.

Bricklaying Apprenticeship

Bricklaying Level 2

Bricklaying is a core function within the construction sector, particularly the house building sector. Bricklayers lay bricks, blocks and other types of building components in mortar to construct and repair walls, foundations, partitions, arches and other structures.

Food / Hospitality

Butchery Apprenticeship

Butchery Level 2

Butchery is a highly skilled profession steeped in tradition, apprentices will display understanding about a range of meat species and the various techniques needed to process and/or produce products.


Team Leader Supervisor Upskill

Team Leader / Supervisor Level 3

A team leader / supervisor is a first line management role, with operational / project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals.

Operations Department Manager Upskill

Operations / Department Manager Level 5

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner.


Supply Chain Warehouse Operative Apprenticeship

Supply Chain Warehouse Operative Level 2

Warehouse Operatives work in a variety of warehouse environments. Work activities include taking deliveries, checking for damaged/missing items, storing goods, moving stock by various methods, picking/packing orders, loading goods for dispatch, maintaining stock records and documentation, and cleaning.

Performing Manufacturing Operations Apprenticeship

Performing Manufacturing Operations Level 2

The Performing Manufacturing Operations Level 2 pathway focuses on training apprentices to operate effectively in a manufacturing environment.  Typical job roles include assembly operations of electrical and electronic products, vehicles, aerospace, marine, metal goods and production of moulded products.


Recruitment Apprenticeship

Recruitment Resourcer Level 2

A recruitment resourcer may be employed in any organisation that requires a recruitment function. Their role is to identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief and provide resourcing support to the recruitment function.

Recruitment Apprenticeship

Recruitment Consultant Level 3

Predominantly employed within the recruitment sector, the recruitment consultant’s role is to identify and secure job opportunities within client organisations. They attract candidates and successfully place them in those jobs in return for a fee.