The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.
Warehouse Operatives work in a variety of warehouse environments. Work activities include taking deliveries, checking for damaged/missing items, storing goods, moving stock by various methods, picking/packing orders, loading goods for dispatch, maintaining stock records and documentation, and cleaning.
The Performing Manufacturing Operations Level 2 pathway focuses on training apprentices to operate effectively in a manufacturing environment. Typical job roles include assembly operations of electrical and electronic products, vehicles, aerospace, marine, metal goods and production of moulded products.
Facility Services is a profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process and technology. Facilities management includes such diverse disciplines as: Health and safety, Fire safety, Security, Maintenance, Cleaning, Grounds maintenance, Caretakers.
Retail managers are responsible for delivering sales targets and a positive experience to customers that will encourage repeat custom and loyalty to the brand / business. It is a diverse role that includes leading and developing a team to achieve business objectives and work with a wide range of people, requiring excellent communication skills.