A team leader/supervisor is a first-line management role, with operational / project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role. Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally. Roles/Occupations may include: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager. The basis of the programme is to develop competent team leaders, covering interpersonal excellence, organisation performance, personal effectiveness across knowledge, skills and behaviours. Programmes can be tailored to your organisation and delivered across all team members, delivering your policies and procedures.

The learner will be required to demonstrate key responsibilities and behaviours which will include: Leading people, understanding different leadership styles and benefits of coaching. Managing people , understanding management and management models. Understand approaches to customer and stakeholder relationship management. Communication. Operational Management,  understand how organisational strategy is developed and know how to implement operational plans. Finance, understand organisational governance and compliance and how to deliver value for money.  Decision making. Leading people. Self awareness, reflect on own performance, seek feedback. Take responsibility – drive to achieve in all aspects of work, demonstrate resilience and accountability.